Kiana Earrings

• Metal: Crafted with a blend of 18K gold plating and 316 stainless steel. Combines luxurious aesthetics with robust durability for enduring beauty.
• Anti Tarnish: Specially treated to resist tarnishing over time. Keeps your jewelry looking brilliant and lustrous for longer periods.
• Waterproof: Crafted with precision to withstand exposure to water. Perfect for everyday wear, ensuring durability and longevity.
• Hypoallergenic: Designed for sensitive skin, minimizing reactions. Ideal for those with allergies or skin sensitivities, offering comfort and style.

1. Anti-Tarnish Care:

Our jewelry is crafted to be anti-tarnish, providing lasting brilliance. However, it's essential to store your pieces in a cool, dry place, away from direct sunlight and moisture. Use anti-tarnish strips or pouches to further prevent tarnishing.

2. Waterproof Jewelry:

Our waterproof jewelry is crafted to withstand everyday activities. However, to preserve its integrity, remove your jewelry before swimming, bathing, or engaging in water-related activities. Wipe it dry with a soft cloth if it comes into contact with water.

3. Hypoallergenic Care:

Enjoy the comfort of hypoallergenic jewelry by keeping it clean. Avoid exposing your pieces to harsh chemicals, lotions, or perfumes. If you have sensitive skin, regular cleaning with a mild soap and water will help maintain the hypoallergenic properties.

4. Gentle Cleaning:

Clean your jewelry with a soft, lint-free cloth to remove any dirt or residue. For more stubborn debris, use cloth with lukewarm water. Avoid abrasive cleaners or brushes that may scratch the surface.

 ​5. Separate and Store Properly:

Store each piece separately to prevent scratching. Consider using our provided jewelry pouch or box for safekeeping. This ensures that your jewelry remains as brilliant as the day you acquired it.

6. Avoid Impact:

While our jewelry is designed for durability, avoid subjecting it to unnecessary stress or impact. Remove your jewelry before engaging in activities that may cause damage, such as heavy lifting or sports.

7. Regular Inspections:

Periodically inspect your jewelry for any loose stones or clasps, ensuring they are securely in place. Address any issue promptly.

At Gemstone Gala, we strive to provide you with a seamless and convenient shopping experience. Our shipping policy is designed to ensure a smooth and reliable delivery experience for your jewelry orders.

1. Shipping Cost:

Our shipping fees fluctuate depending on the ongoing offer.

2. Order Processing:

Your order will be processed within 1-2 working days after the confirmation of payment. We appreciate your prompt payment to expedite the processing of your order.

3. Dispatch Days:

We dispatch orders from Monday to Friday. Orders placed during the weekend will be processed on the following Monday.

4. Shipping Time:

Once dispatched, your order will take approximately 5-7 working days to reach you, depending on your location. We strive to ensure timely deliveries to enhance your overall shopping experience.

5. Tracking Information:

For your convenience, a tracking ID will be provided to you as soon as your order is confirmed. You can use this tracking ID to monitor the status and location of your package in real-time.

6. Address Accuracy:

To facilitate seamless delivery, please ensure that your provided shipping address is accurate and complete. Inaccurate or incomplete addresses may lead to delays or complications in the delivery process.

7. International Shipping:

For our international customers, please note that shipping times may vary based on your location. Shipping charges, additional customs duties or taxes, if applicable, will be the responsibility of the recipient.

8. Shipping Notifications:

You will receive email notifications at key stages of the shipping process, including order confirmation, dispatch, and tracking information. Feel free to reach out to our customer support team if you have any inquiries regarding the status of your order.

​At Gemstone Gala, we are committed to delivering your jewelry with care and efficiency. Should you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team.

Thank you for choosing Gemstone Gala - where elegance endures in every delivery!

At Gemstone Gala, we are committed to delivering the finest jewelry and ensuring your satisfaction. While we do not provide a general return or exchange policy (Once your order has been shipped, cancellations are not possible under any circumstances ), we acknowledge that unforeseen circumstances may occur. To address situations where products are damaged or defective upon receipt, we have established the following policy:

1. Damaged or Defective Products:

If you receive a product that is damaged or defective, we sincerely apologize for any inconvenience caused. Please inspect the item carefully upon receipt.

2. Unboxing Video Requirement:

To initiate a return or exchange for a damaged or defective product, we require customers to make an unboxing video while opening the parcel. This video should be shared with us within 24 hours of receiving the product.

3. Contact Customer Support: Contact our customer support team at care.gemstonegala@gmail.com within 24 hours of receiving the product. Provide details about the issue, and include the unboxing video for our assessment or use chat option from website.

4. Approval and Exchange Process:

Our customer support team will review the provided documentation and assess the damage or defect. If the claim is approved, we will guide you through the exchange process.

5. Return Shipping:

In the case of a confirmed damaged or defective item, we will provide instructions for the return process. Return shipping costs for eligible items will be covered by Gemstone Gala.

6. Replacement or Refund:

Upon receipt and inspection of the returned item, we will provide replacement for the damaged or defective product.

7. Non-eligible Items:

Products that show signs of wear and tear due to normal use are not eligible for return or exchange. Additionally, items damaged through mishandling or improper care are excluded from this policy.

8. Customer Responsibility:

It is the customer's responsibility to ensure the accuracy of the unboxing video, highlighting any damage or defect. Failure to provide accurate documentation may impact the eligibility of the claim.

Our goal is to address specific instances of damage or defects promptly and efficiently. If you have any questions or concerns, please reach out to our customer support team for assistance.

Thank you for choosing Gemstone Gala - where quality and customer satisfaction are our top priorities!